Getting Calls about Rats?

Rats - Credit: NIHI think most of us working in public works have at one time or another gotten the “rat call.” In our city, we had one person who called annually about “rats coming out of the sewer.” We would call the exterminator, and the problem would appear to be solved for that year. Of course, we never got calls from other residents, and I always wondered if the rats came to this particular home because this person placed food out on a picnic table each day for the local wildlife. I even stopped by one day after getting a call to check something else out at this address, and a squirrel followed me into this person’s home.

Anyway, when we get calls like this it is nice to have a little background knowledge. So today, when I saw a study funded by the National Science Foundation, I thought I better call some attention to it. Working in this field, you never know when this type of information might come in handy.

You can view the report by clicking the title below:
City Rats Loyal to Their ‘Hoods, Scientists Discover

And if you have any rat stories of your own, feel free to share them in the comments.

Share

A Failure in the Making

Today I read a story about a massive hole in the road in a community in New York that has not been repaired for a month. Even though at first glance this might seem an excessive amount of time to neglect repairing a hole in the road, I can certainly understand the delay after reading the entire story. It seems to be a clear case of too many government agencies/bodies having jurisdiction over a common area without a clear understanding or agreement of responsibilities. Unfortunately for the public and the governments dealing with the problem (because many dealing with it are not the ones responsible for the setup), this sort of thing seems to happen too frequently all over.

In this case, it appears that the roadway with the damage is located within a village, but the actual roadway is under the county jurisdiction or control. This is a very common situation. Then the water line installed under the road appears to be owned by a city. So when the water line broke and damaged the pavement, the city was deemed responsible for the repairs. But it appears this took quite some time for everyone to figure this out.

In the last city where I worked, we had similar issues along some roadways that were located between our city and the neighboring city. In one particular area of a road, there were three jurisdictions involved: our city, the neighboring city, and the county. At one point the state even had jurisdiction in the same location. So when an accident occurred, law enforcement from each of the four agencies would have a conversation over who would respond. Most of the time, they decided based on which direction one of the cars was traveling. Can you imagine this happening with each accident prior to anyone responding or taking a report?

So how can these types of situations be improved or avoided? My first thought was always try to minimize the jurisdictions involved. We had another situation come up where a road was going to end up between two communities with again the county and the state being involved. I desperately tried to convince everyone to arrange to have only one government body responsible for the area (remembering the other location), but no one seemed to understand the benefit of doing so and allowed another poorly organized arrangement to go through.

Why? Because in the end, the county, state, or other city did not want to give up any control. But more importantly because the decision makers involved were not the ones who would be receiving the phone calls for accidents, traffic signal failures, road maintenance. They still would have jurisdiction over decisions in this area, but knew our city would be the one typically called to handle any problems.

My next thought is where these types of arrangements are unavoidable, such as in the case of utility easements, an agreement should be prepared stating everyone’s responsibilities. Better yet, place this online somewhere for everyone to see and make sure if you have turnover in your department, these agreements are obvious to those taking over.

In my own frustrating case above, were any agreements drawn up to cover these issues for this area? No, so this will also be an area where the pavement falls apart and accidents occur, and the public will again wonder why government never responds in a timely manner. Never really knowing that all this could have been avoided with some planning, cooperation, and clear understanding and acceptance of responsibilities.

Share

Celebrate Public Works Week

This week, we celebrate public works week – a time to stop and think about the people who take care of all those things we don’t normally even think about. Like making sure roads are safe and in good repair, making sure the water comes out when we turn on the faucet, and making sure our garbage gets picked up when we put it out at the curb. They even pick up the dead animals from the roads. So in honor of these unsung heroes, I want extend my own thanks. And I posted a video created by the American Public Works Association to help promote understanding about public works.

Share

Deliver Recovery Project Information Using Social Media

Implementing a social media campaign for delivery of recovery project related information is a good way for local government to test the use of social media. The demand for this information is there, and the tools are available at little to no cost.

So how would a local government accomplish this goal? First, the agency needs to assemble the staff that would be required to set up the social media tools and deliver the content. Mostly likely this would involve members of the IT department and the public works and engineering staff. If the staff is not already familiar with social media, the agency needs to arrange for a social media 101 session to introduce the tools and how they are used. Then the team should lay out the steps of the project delivery and decide where social media best fits into the picture.

This process creates a type of roadmap to implementation. From here, the IT department can set up the accounts and download any necessary software. Then the engineering and public works departments can begin creating content. Sometimes it helps to keep these efforts in house, if possible, while the team practices with the new tools and creates a few test posts. This helps everyone become more comfortable with the tools and techniques before going “live.” And it gives everyone a chance to comment and offer suggestions for improvements.

I set up a mock demo of a simple implementation of this plan for a typical engineering project – Recovery Project Example. In doing so, I chose to use the following social media tools for the purpose indicated:

  • Microblog (used Twitter, free): use to deliver short announcements of project milestones such as advertisement for bids, opening of bids, award of bid, pay estimates, etc.
  • Blog (used Blogger, free from Google): use as a type of project diary, indicating major milestones but also daily activities. Allows for comments by local citizens which increases understanding of the project and allows for input and suggestions for project improvement.
  • Photosharing (used Flickr, free or paid pro account): use for posting photos of the project site. Could create a group for the project and allow others to post related photos.
  • Widgets (used a weather widget available on Google, free): every resident needs to keep up with the weather – what better way than to post a weather widget.
  • Timeline: (used timeline tool from Dipity, free): a project timeline offers a quick, visual glance at the project execution.

  • There are probably more tools out there that could be used to enhance the delivery of information for a project. But I wanted to create a quick, easy example to show others how simple it really would be to set up something like this. If anyone decides to implement a social media program for a public works project and has any questions, feel free to send me an e-mail at pwg@publicworksgroup.com.

    Share